JetBlue

Early in 1999, David Neeleman laid forth his plans for a new airline. By the end of the year, JetBlue (initially known as “New Air”), had secured 75 aircraft and as many slots at JFK. In February 2000, the airline began operations. By the end of the same year, over one million passengers had flown on JetBlue.

In the years that have followed, JetBlue expanded its fleet and route structure. Today, JetBlue operates flights in North, Central and South America. JetBlue currently partners with 40 airlines globally, offering a plethora of destination cities.

Sources:
JetBlue – Where We Jet
JetBlue – History

2019 JetBlue Performance

2nd
Overall AQR Rank
2nd
Baggage Service
8th
On-Time Arrivals
2nd
Fewest Denied Boardings
4th
Customer Satisfaction

Data for all criteria is drawn from the U.S. Department of Transportation’s monthly Air Travel Consumer Report.

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Reminder: Customer Reactions do not factor into the Airline Quality Rating report.