Early in 1999, David Neeleman laid forth his plans for a new airline. By the end of the year, JetBlue (initially known as “New Air”), had secured 75 aircraft and as many slots at JFK. In February 2000, the airline began operations. By the end of the same year, over one million passengers had flown on JetBlue.

In the years that have followed, JetBlue expanded its fleet and route structure. Today, JetBlue operates flights in North, Central and South America. JetBlue currently partners with 40 airlines globally, offering a plethora of destination cities.

JetBlue – Where We Jet
JetBlue – History

2020 JetBlue Performance

Overall AQR Rank
Baggage Service
On-Time Arrivals
Fewest Denied Boardings
Customer Satisfaction

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Reminder: Customer Reactions do not factor into the Airline Quality Rating report.