United Airlines

United Airlines is one of the United States’ original legacy carriers. With roots as United Aircraft and Transport Corporation, the company evolved into United Air Lines and was advertised as the “World’s Largest Air Transport System.”

Currently, United serves over 335 cities, of which 127 are international destinations. The route structure is very comprehensive. Nearly 87,500 people are employed by the airline. United is headquartered in Chicago, Illinois.

United Airlines – Corporate Facts
United Airlines – History

2017 United Airlines Performance

Overall AQR Rank
Baggage Service
On-Time Arrivals
Fewest Denied Boardings
Customer Satisfaction

Customer Reactions

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Please note: Customer Reactions do not factor into the Airline Quality Rating report.

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Reminder: Customer Reactions do not factor into the Airline Quality Rating report.

What Others Are Saying

Randy Tkacs (courtesty, Gravatar.com)

The friendly skies

I’m not too sure if what United did could possible have any possible positive sides. What happened on your flight in Chicago, will go away but not be forgotten. You have lost the trust customers need to keep coming back.

Hubert Cumberdale (courtesty, Gravatar.com)

United Rocks My Face

Despite making this report, they also bash people’s faces in when they don’t voluntarily deplane to make way for over-entitled United employees. But that’ll be in next year’s report.