United Airlines

United Airlines is one of the United States’ original legacy carriers. With roots as United Aircraft and Transport Corporation, the company evolved into United Air Lines and was advertised as the “World’s Largest Air Transport System.”

Currently, United serves over 335 cities, of which 127 are international destinations. The route structure is very comprehensive. Nearly 87,500 people are employed by the airline. United is headquartered in Chicago, Illinois.

Sources:
United Airlines – Corporate Facts
United Airlines – History

2018 United Airlines Performance

8th
Overall AQR Rank
6th
Baggage Service
4th
On-Time Arrivals
3rd
Fewest Denied Boardings
8th
Customer Satisfaction

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What Others Are Saying

Mark Barber (courtesty, Gravatar.com)

Oil Leak

My luck flying United Express 3966 to ORD has had a number of mechanical issues and delays this year. Because of demand concern developes about enough servicing of aircraft. Inbounds cancelled after walk around inspections. Had to wait 2 and a half hours for another aircraft to arrive so we could finish leg… beware of ancient CJR 200 aircraft.

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Steven A Napier (courtesty, Gravatar.com)

United Exclusively

We live in Bakersfield,Ca. and we have only American (was US Airways) and United serving our city of 360,000 residents. I have been frustrated with United in the last 2 years when we had a cruise out of Galveston planned and UA eliminated Bakersfield to IAH without notifying us. They rebooked us via DIA with no notification which would have put us in Houston after our ship had sailed out of Galveston. Luckily I am anal about checking on things and saw the change online. Because of this BS we had to rebook out of LAX, drive down the nite before our flight and stay at the Crowne Plaza LAX and pay for extra parking and a hotel room. I was really upset and United did nothing to help us with the extra cost except for rebooking for free… duh. But after using American in the past, they are no better overall than UA. Plus we have a United Explorer Visa card and are now addicted to our miles. Airlines need to realize that we humans are customers not cargo. Maybe the Dao issue helped. We shall see.

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